Smile On Clinics – General Dentistry & 'Family Care Advantage' Terms & Conditions
These Terms and Conditions ("T&Cs") govern the use of Smile On Clinics' General Dentistry services, including the 'Family Care Advantage' offering. By booking or attending an appointment at any Smile On location, you agree to be bound by the following terms:
1. Definitions
- Smile On Clinics refers to the group of affiliated dental practices operating under the Smile On brand.
- 'Family Care Advantage' refers to Smile On's specialised general dentistry program, as outlined on our promotional materials and website.
- Patient refers to any person who books and/or receives services through Smile On Clinics.
2. General Dentistry Services
Smile On Clinics provides general dental services including check-ups, cleans, fillings, x-rays, preventative care, and other routine dental procedures. Treatment plans are customised to each patient's needs based on professional assessment.
Timelines for dental treatments are provided as a guideline. The actual duration of the treatment may vary depending on individual factors such as the complexity of the case, the type of procedure, and your overall oral health.
Proper care and maintenance following treatment are essential for ensuring optimal results and longevity. You will be given detailed instructions on aftercare, and follow-up visits may be required to monitor progress and ensure the success of your treatment.
3. Risks and Complications
As with any dental procedure, treatment carries potential risks. These may include, but are not limited to, discomfort, sensitivity, infection, or complications that may require additional procedures. Results may vary between patients. Each treatment carries inherent risks, and we recommend discussing the treatment thoroughly with your dentist and seeking a second opinion if necessary.
4. 'Healthy Smile' Consultation Offer
The 'Healthy Smile' Consultation is a promotional offer for eligible new patients only.
Includes:
- A general dental health assessment,
- Personalised care recommendations, and
- Transparent pricing for any additional treatment if required.
This offer does not include treatment (e.g., cleans, x-rays, fillings) unless otherwise stated in writing.
Offer valid at participating Smile On Clinics only and may vary by location.
Offer cannot be combined with any other discounts, health fund promotions, or specials unless otherwise specified.
5. Appointment Policy
Flexible Scheduling: While Smile On offers flexible hours, appointments are subject to availability. We recommend booking in advance.
Missed Appointments & Late Cancellations: 24 hours' notice is required for cancellations. Failure to attend without notice may incur a fee.
6. Transparent Pricing Guarantee
All dental treatments will be discussed in detail during your initial consultation. A personalised treatment plan will be created based on your specific dental needs and goals.
All treatment costs will be disclosed prior to commencing any dental procedure.
Any change to treatment or pricing will be discussed with the patient before proceeding.
Payment plans may be available to accommodate your financial needs and payment terms must be agreed upon before treatment begins.
7. Stress-Free Family Dental Care Guarantee
Smile On is committed to delivering a comfortable, transparent, and family-friendly experience.
If you are not satisfied with your visit, Smile On will work with you to make it right, which may include:
- A follow-up consultation,
- A second opinion, or
- Further treatment, where appropriate.
This guarantee applies only to services rendered by Smile On Clinics and does not cover dissatisfaction with outcomes due to factors outside of the clinic's control.
8. Scope of Services
Services are provided by qualified and registered dental professionals.
Treatments are evidence-based and follow Australian dental standards.
Smile On reserves the right to refer patients to specialists when clinically indicated.
9. Locations and Practitioners
Smile On operates across 25+ clinics in NSW and QLD. While every effort is made to accommodate preferred locations or dentists, availability is not guaranteed.
10. Limitation of Liability
Smile On Clinics is not liable for complications arising from undisclosed medical histories or non-compliance with treatment advice.
Patients must disclose relevant medical information and follow post-treatment care instructions for optimal results.
11. Changes to Terms
Smile On Clinics reserves the right to update these T&Cs at any time. Changes will be effective once posted on the Smile On website or communicated to patients in writing.
11. Contact Us
For any questions about these terms, offers, or to discuss a specific appointment, please contact your nearest Smile On Clinic or visit www.smileon.com.au.
Disclaimer: Results may vary between patients, each procedure carries risk. Please discuss treatment with your dentist and seek another opinion if required.
Smile On Clinics – Implant Dentistry ('TOI' Implant Technology) Terms & Conditions
These Terms and Conditions ("T&Cs") apply to the provision of dental implant services provided under Smile On Clinics' 'Teeth On Implants (TOI) Technology' program. By booking a consultation or commencing treatment, you acknowledge and agree to the following:
1. Definitions
- Smile On Clinics refers to the network of affiliated dental practices offering implant services across NSW and QLD.
- TOI Implant Technology refers to Smile On's proprietary implant system, incorporating in-house zirconia prosthetics for a stable, aesthetic and long-term solution to tooth loss.
- Patient refers to any individual undergoing or enquiring about treatment.
2. Eligibility & Assessment
- All patients must undergo an initial consultation to assess suitability for TOI implant treatment.
- This consultation is currently offered free as part of a promotional campaign.
- Treatment is subject to clinical eligibility based on oral health, bone density, gum condition and other medical considerations.
3. 'Same Day Smile' Procedure
- Eligible patients may receive a same-day transformation with provisional prosthetics placed during the initial procedure.
- The final prosthetic teeth are typically fitted in one day after healing and integration.
- Smile On will outline your specific treatment and timing plan in writing following consultation.
4. 'Million-Dollar Smile' Guarantee
Smile On Clinics offers a limited guarantee on its TOI implant procedures:
If your TOI smile chips, discolours, or shifts due to material or workmanship faults, Smile On will repair or replace it at no cost.
To qualify, patients must:
- Follow all post-operative and maintenance care guidelines.
- Attend scheduled check-ups as advised.
- Avoid habits known to damage implants (e.g., smoking, bruxism, poor hygiene).
This guarantee does not cover trauma, accidents, or failure to comply with care instructions.
5. Transparent Pricing & Payment
Depending on your treatment, full implants start from $250 per month. The costs for the Teeth On Implants procedure will be explained prior to treatment. Payment terms will be discussed, and a payment plan may be available.
Patients will receive a full, written quote prior to beginning any treatment.
All fees include implant surgery, prosthetics, and associated services as specified in the patient's customised Smile Plan.
Optional treatments, sedation, bone grafting, or additional diagnostics may incur extra costs, which will be disclosed in advance.
6. Risks and Complications
As with any medical procedure, Teeth On Implants carry inherent risks. These may include, but are not limited to, infection, nerve damage, implant failure, and other complications. Results may vary between patients. Each procedure carries risk, and we encourage you to discuss the treatment with your dentist and seek a second opinion if required.
7. Treatment Timeline
Timelines for the Teeth On Implants procedure are provided as a guideline. The actual duration of the procedure and healing process may vary depending on individual factors, such as bone health and overall oral condition.
8. Aftercare and Follow Up
Post-procedure care and follow-up visits are essential for the success of your dental implants. You will be given detailed instructions and should attend all scheduled follow-up appointments.
9. Cancellations & Rescheduling
We require 48 hours' notice to cancel or reschedule a procedure.
Late cancellations or no-shows may result in forfeiture of complimentary offers or incur a rescheduling fee.
10. Scope of Care
Procedures are carried out by qualified, registered dental professionals trained in advanced implantology.
Smile On Clinics makes no guarantees regarding aesthetic outcome beyond the defined treatment plan.
In rare cases, adjustments or re-fittings may be necessary to optimise results, which are included under the guarantee if within scope.
11. Intellectual Property
'TOI Implant Technology' is a proprietary system developed by Smile On Clinics. Marketing claims, patient education materials, and procedural frameworks are protected and not to be copied or distributed without permission.
12. Changes to Terms
Smile On Clinics may update these T&Cs periodically. Continued use of services following changes indicates acceptance of the revised terms.
13. Contact Information
For any questions about your treatment, payments, guarantees, or eligibility, contact your local Smile On clinic or visit www.smileon.com.au.
Disclaimer: Results may vary between patients, each procedure carries risk. Please discuss treatment with your dentist and seek another opinion if required.
Smile On Clinics – 'Clear Confidence' Pathway Terms & Conditions
These Terms and Conditions ("T&Cs") apply to the orthodontic services offered under the 'Clear Confidence' Pathway at Smile On Clinics. By booking or proceeding with treatment, you agree to the following terms:
1. Definitions
- Smile On Clinics refers to the network of dental clinics offering orthodontic care under the Smile On brand.
- 'Clear Confidence' Pathway refers to Smile On's teeth straightening program using nearly invisible aligners.
- Patient refers to the person receiving treatment (typically a teenager).
- Parent/Guardian refers to the legal guardian providing consent and assuming responsibility for minors.
2. Initial Consultation Offer
Smile On offers a FREE 30-minute 'Invisible Adjustment' Consultation
The consultation includes:
- A personalised assessment of the patient's dental alignment needs
- 3D imaging preview of the potential treatment outcome, and
- A custom treatment plan with timeline and cost breakdown
No treatment will be administered during the consultation unless pre-approved and booked separately.
3. Treatment & Aligner Program
The Smile On Straighter treatment will be thoroughly discussed during your initial consultation. A customised treatment plan will be provided based on your specific dental needs and goals.
The treatment involves the use of nearly invisible aligners tailored to the patient's teeth.
Treatment is delivered in phases, with regular progress check-ins to ensure compliance and results.
Smile On utilises AI-enhanced tracking and 3D modelling for accuracy and outcome prediction.
Timelines for Smile On Straighter treatment are provided as a guideline. The actual duration of the treatment may vary depending on individual factors, such as the complexity of your case and how well you follow the treatment plan.
4. Risks and Complications
As with any orthodontic treatment, the use of Smile On Straighter aligners carries potential risks. These may include, but are not limited to, discomfort, tooth movement complications, and potential oral health issues. Results may vary between patients. Each treatment carries inherent risks, and we strongly advise discussing the treatment with your dentist and seeking a second opinion if required.
5. Aftercare and Follow Up
Post-treatment care and regular follow-up visits are essential for ensuring the successful completion of your Smile On Straighter treatment. You will be given detailed instructions on how to care for your aligners and maintain progress throughout the treatment. It is important to attend all scheduled follow-up appointments.
6. 'Clear Smile Confidence' Guarantee
Smile On is committed to a smooth, confident straightening experience:
If the patient is unsatisfied with the progress or fit of the aligners at any stage, Smile On will work to correct the issue, including re-scans or aligner adjustments, at no additional cost (within reasonable clinical grounds).
Guarantee eligibility is conditional on:
- Compliance with wear time and care instructions,
- Attendance of scheduled reviews, and
- Avoidance of damage or misuse of the aligners.
This guarantee does not cover external trauma, lost aligners, or non-compliance.
7. Pricing and Payment Plans
Dependent on your treatment plan, pricing starts from $80 per week, with flexible payment options available.
Final costs may vary based on complexity and treatment duration.
The costs of Smile On Straighter treatment will be explained during your consultation. Payment terms will be discussed, and a payment plan may be offered to accommodate your needs.
A full breakdown of costs will be provided in writing before commencing any aligner program.
No hidden fees: all required materials and check-ins are included unless otherwise stated.
8. Changes & Cancellations
Appointments may be rescheduled with at least 24 hours' notice.
Late cancellations or no-shows may forfeit access to free consultations or incur fees.
Treatment plan changes may result in adjusted timelines or fees, which will be discussed and approved before implementation.
9. Practitioner & Clinic Details
All aligner treatments are carried out under the supervision of qualified and registered dental professionals.
Smile On operates across 25+ clinics in NSW and QLD. While every effort is made to accommodate preferred locations or dentists, availability is not guaranteed.
10. Responsibility of Care
Parents/guardians are responsible for ensuring minor patients follow the treatment protocol.
Aligners must be worn for the prescribed number of hours per day to achieve desired outcomes.
Lost or damaged aligners may incur replacement fees unless covered under an extended protection plan.
11. Intellectual Property
All educational materials, treatment plans, and associated branding (including 'Clear Confidence') are the intellectual property of Smile On Clinics and may not be copied or reproduced without permission.
12. Updates to Terms
Smile On Clinics reserves the right to amend these terms at any time. Updated versions will be posted on our website or communicated directly to active patients.
13. Contact Us
For questions or assistance, please contact your nearest Smile On Clinic or visit www.smileon.com.au.
Disclaimer: Results may vary between patients, each procedure carries risk. Please discuss treatment with your dentist and seek another opinion if required.
Smile On Clinics – 'PrecisionFit Denture System' Terms & Conditions
These Terms and Conditions ("T&Cs") govern your use of services provided under the Smile On Clinics 'PrecisionFit Denture System'. By scheduling a consultation or commencing treatment, you acknowledge and accept the terms outlined below.
1. Definitions
- Smile On Clinics refers to the network of dental clinics offering denture and restorative services under the Smile On brand.
- 'PrecisionFit Denture System' refers to Smile On's proprietary denture design, manufacturing, and fitting process using advanced 3D scanning and in-house production.
- Patient refers to any individual receiving denture services from Smile On Clinics.
2. Free Consultation Offer
Smile On offers a FREE 30-minute 'Precision Fit' Consultation as part of a promotional offer.
The consultation includes:
- A full denture assessment by an expert practitioner.
- Oral scanning and suitability check, and
- A personalised treatment plan and quote.
No clinical treatment will be carried out during the consultation unless separately arranged.
3. Treatment Process and Timeline
The dentures treatment will be thoroughly discussed during your initial consultation. A personalised treatment plan will be developed based on your specific dental needs, including the type of dentures best suited for you.
The 'PrecisionFit Denture System' involves three key stages:
- Advanced 3D Scanning: Captures a high-resolution model of your mouth for a personalised fit.
- In-House Manufacturing: Dentures are custom-made on-site from high-quality, durable materials to ensure a natural look and long-term comfort.
- Ongoing Care & Adjustment: Smile On provides post-fitting support to ensure long-lasting comfort and function.
The patient agrees to attend all fitting and adjustment appointments as scheduled.
Timelines for dentures treatment are provided as a guideline. The actual duration of the treatment may vary depending on individual factors, such as the complexity of your case, your oral health, and the type of dentures chosen.
4. Risks and Complications
As with any dental procedure, dentures carry potential risks. These may include, but are not limited to, discomfort, soreness, difficulty with speech or chewing, or the need for adjustments over time. Results may vary between patients. Each treatment carries inherent risks, and we recommend discussing the treatment thoroughly with your dentist and seeking a second opinion if needed.
5. 'Perfect Fit, Perfect Smile' Guarantee
Proper care and maintenance of your dentures are essential for ensuring comfort and function. You will be given detailed instructions on how to care for your dentures, and regular follow-up visits may be necessary to ensure proper fit and function.
6. 'Perfect Fit, Perfect Smile' Guarantee
Smile On Clinics guarantees:
- Your dentures will be custom-fitted for comfort and function.
-
If adjustments are required to achieve a
comfortable fit, these will be provided at
no extra cost, provided:
- The patient attends follow-up appointments,
- The dentures have not been altered or damaged by external misuse,
- The care instructions have been followed.
This guarantee does not apply to:
- Denture damage caused by trauma, improper care, or failure to follow instructions.
- Requests for cosmetic changes outside of the agreed treatment plan.
7. Pricing & Payment Plans
Denture pricing is based on the materials used, complexity, and scope of treatment.
The costs of dentures treatment will be explained during your consultation. Payment terms will be discussed, and a payment plan may be offered to suit your financial needs.
Payment plans may be available dependent on your treatment plan.
A full cost breakdown will be provided prior to commencing treatment. There are no hidden fees.
8. Cancellations & Rescheduling
Appointments may be cancelled or rescheduled with at least 24 hours' notice.
Missed appointments or short-notice cancellations may incur a rebooking or consultation fee.
9. Practitioner & Clinic Locations
All treatments are carried out by registered dental professionals.
Smile On Clinics operates over 25 locations across NSW and QLD. Availability may vary by location.
10. Maintenance Responsibilities
Patients are responsible for the ongoing care and hygiene of their dentures, as instructed.
Wear, staining, or breakage due to improper care may void the satisfaction guarantee.
Routine adjustments due to natural changes in the mouth are included in post-fitting care for a defined period (outlined in your treatment plan).
11. Changes to Terms
Smile On Clinics reserves the right to update these Terms & Conditions at any time. Continued use of services implies acceptance of the most recent version.
12. Contact
For any questions or support regarding your denture treatment, contact your local Smile On Clinic or visit www.smileon.com.au.
Disclaimer: Results may vary between patients, each procedure carries risk. Please discuss treatment with your dentist and seek another opinion if required.
Smile On Clinics – Veneers & Crowns ('SmileVision System') Terms & Conditions
These Terms and Conditions ("T&Cs") apply to cosmetic dental treatments provided under the SmileVision System at Smile On Clinics, including veneers and crowns. By scheduling a consultation or proceeding with treatment, you agree to the following terms.
1. Definitions
- Smile On Clinics refers to the dental network offering cosmetic services under the Smile On brand.
- SmileVision System refers to Smile On's proprietary cosmetic preview and planning process using 2D/3D imaging and in-house fabrication of dental veneers and crowns.
- Patient refers to the person receiving the cosmetic treatment services.
2. Free Consultation Offer
Smile On offers a FREE 30-minute 'Dream Smile' Consultation as part of a promotional offer.
The consultation includes:
- A digital smile assessment using SmileVision 2D/3D preview technology
- A full breakdown of your customised treatment plan , and
- A transparent pricing estimate.
No dental procedures will be performed during the consultation unless separately agreed upon in writing.
3. Smile Preview, Treatment Planning and Timelines
Smile On uses the SmileVision System to simulate your final result before treatment begins.
You will be presented with a visual rendering of your new smile to confirm aesthetic goals before production of your veneers or crowns.
The veneers treatment will be discussed in detail during your initial consultation. A personalised treatment plan will be created based on your specific dental needs and aesthetic goals.
The treatment plan is created based on your preview approval and includes timelines, material specifications, and expected outcomes.
Timelines for veneer treatment are provided as a guideline. The actual duration of the treatment may vary depending on individual factors, such as the complexity of your case, the condition of your teeth, and the materials used.
4. Veneers & Crowns Fabrication
All veneers and crowns are manufactured in-house from medical-grade porcelain or high-grade alloys.
Fabrication and fitting are carried out by qualified dental practitioners and technicians within the Smile On network.
Final results are dependent on patient approval of the digital preview and compliance with any recommended oral hygiene or dental preparation procedures.
5. Risks and Complications
As with any cosmetic dental procedure, veneer treatment carries potential risks. These may include, but are not limited to, sensitivity, discomfort, veneer damage, or the need for future adjustments. Results may vary between patients. Each treatment carries inherent risks, and we advise you to discuss the treatment thoroughly with your dentist and seek a second opinion if necessary.
6. Aftercare and Follow Up
Proper care and maintenance of your veneers are essential for ensuring their longevity and appearance. You will be given detailed instructions on how to care for your veneers, and regular follow-up visits may be required to monitor your treatment progress
7. 'Love Your Smile' Guarantee
Smile On guarantees that:
- You will be shown your expected smile design before any work begins.
- If you are not satisfied with the smile preview, Smile On will revise it until you are.
- After the veneers or crowns are fitted, Smile On will provide any reasonable adjustments or refinements at no cost for a defined period (as outlined in your treatment agreement).
This guarantee does not apply to:
- Changes in preference after final approval and fitting,
- Damage due to misuse, neglect, or trauma,
- Failure to follow care guidelines or attend follow-up appointments.
8. Pricing & Payment
The costs of veneer treatment will be outlined during your consultation. Payment terms will be discussed, and a payment plan may be available to suit your needs.
9. Cancellations & Rescheduling
Appointments may be cancelled or rescheduled with at least 24 hours' notice.
Failure to attend scheduled appointments without notice may result in cancellation of promotional offers or incur fees.
10. Practitioner Expertise & Locations
All procedures are completed by registered dental professionals with experience in aesthetic dentistry.
Smile On operates across 25+ clinics in NSW and QLD. While efforts will be made to accommodate preferences, specific dentist or clinic availability is not guaranteed.
11. Intellectual Property
All treatment methods, 2D/3D smile simulations, and branded systems (including SmileVision) are proprietary to Smile On Clinics and may not be copied or redistributed.
12. Changes to Terms
Smile On Clinics reserves the right to modify these Terms & Conditions at any time. Continued engagement with our services implies acceptance of the latest version.
13. Contact
For any questions about your treatment, quote, or cosmetic preview, please contact your nearest Smile On Clinic or visit www.smileon.com.au.
Disclaimer: Results may vary between patients, each procedure carries risk. Please discuss treatment with your dentist and seek another opinion if required.